Inline Removals & Storage Ltd

I wish I could rate Inline Removals more highly.Their estimator was very professional and promised us a "Rolls Royce service", recommending - against our instincts - that they did everything, including packing. They seemed great at first: everyone very punctual; friendly, seemingly helpful; worked hard. Unfortunately, there were significant failings in our move: - Packing was careless and several items were broken, including the unique, extremely fragile and highly sentimentally valuable ornament that the estimator had noticed when visiting to quote and particularly mentioned as requiring special attention during moving - the "Inline difference", he said. In another example, cleaning products, includung detergents and caustic soda, were packed in the same box and on top of spices and other foodstuffs, leaking on and ruining them. - Several items seem to have been stolen. Not enormously valuable, but very invasive and upsetting, including new clothes for our two-year-old daughter and branded utensils. We keep realising that things we saw the day we moved are not just in a box somewhere, but gone. Who knows what else is missing? - When I called and emailed the company about these things, the "Rolls Royce service" was nowhere to be seen. I was told the owner would call me back several times; he never did. No reply to emails, either. What a shame.

Service cost: £1500

Copy of my review to Inline Removals & Storage Ltd


Lisa,

Just wanted to say thank you and great job to the moving team that managed my move on Wednesday. Kirk and the guys did a sterling job ensuring everything got to the right place in both flats, with no damage. The packing service was brilliant too and really helped me. There was another chap who carefully dismantled the bed and sofa bed, neither of which are straightforward, and then put them back together in my new place - he was excellent too.

I wouldn't hesitate to use your firm again and will recommend you to others. Could you please pass these comments on to Terry.

Kind regards

Alison

Sent from my iPhone.

Service cost: £546

I moved with Inline at the end of February and I must say the service I received was fantastic! From the first point of contact until the last box was placed in my new house. The packing and removal team were very helpful and could not do enough for us they made a normally stressful experience very easy and ENJOYABLE!! They organised all the parking by speaking to the estates office at my flat and the parking dispensations outside my new house. They handled my furniture and belongings with care and consideration, they whole team were charming and even kept my 3 year old amused with their banter. Absolutely nothing was too much trouble for them. I have now fully unpacked and there is no damages at all and was totally amazed at how well my large collection of Lladro was wrapped. I would have no hesitation in recommending Inline and if I move in the future in will definitelybe using them again!

Service cost: £995

Shocked!! I’ve just read a review and can honestly say as a professional officer in London that I’ve used inline removals for almost 20 years and never had a complaint against them. This review does not represent the excellent service we have received from inline removals for moving our residents and also my family and friends. The stolen items comment is beyond belief as I know the staff that work for inline removals.  I have recommended inline removals to my family and friends with excellent comments, I have also personally used inline removals to move home twice. The negative review on this company is clearly not a disgruntled customer as the contents of it are so unreal of any experiences I have had with them. Terry, John and the rest of the team are professional, polite and very careful. I am more than happy to recommend this company. Shame on you who posted such rubbish.    .

Service cost: £800

I hired Inline Removals to co-ordinate my move recently as they were by far the stand out candidate of all of the three companies I had out to quote. The move co-ordinator did a very thorough site survey of my property and talked me through everything that would happen and what type of materials and vans were used, it was great to know all of that information in advance. I also had some follow up queries that I sent in by email and these were all responded to very swiftly!

I decided to go with the 2-day pack and move service so the team allocated to my move came in on the first day and packed most of my belongings ready for moving the next day, they were very attentive towards my things and everything valuable or fragile was wrapped extra carefully. On the second day the team came back for the remainder of the packing and the actual move itself, they were a friendly and fun bunch which always helps in stressful situations! They were also polite, professional, helpful and very respectful towards me, my house, my belongings and my dog! Moving into the new properly went very smoothly, the team unloaded quickly and put back together any furniture that had been dismantled. They also went above and beyond and got my fridge into a very awkward spot, this was a massive help! I couldn’t be happier with the service that I received from the team at Inline Removals, I wouldn’t think twice about using them again for a future move and would be very happy to recommend them! Very reasonable price too for an outstanding service! Thanks very much to all!

Service cost: £900

From start to finish this company beats the rest. From initial contact which was LISA in the office who was fantastic. She guided us through the process and kept us updated.
Terry who came round and did the quotation, great guy and then the guys who did the moving, well what a credit to the company. I was told that moving day is one of the worst days ever ( we hadn’t moved in over 20 years). Well I disagree we had a great day all down to the moving crew. They were professional, polite, went above and beyond, we’re happy and smiling all day and nothing was too much trouble. If you are reading this and looking for a stress free move at a competitive price then look no further.

Service cost: £1375